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Shipping and Returns

Repeated returns

If you visit or shop on, YOU ACCEPT THESE CONDITIONS OF USE, PRIVACY POLICY, RETURN POLICY and all other disclaimers and terms that appear elsewhere on PLEASE READ THEM CAREFULLY!

Order Processing/Shipping:
Time will vary from order to order depending on several criteria. This is the time it takes us to process and verify customer billing and shipping addresses, to validate, verify, and secure credit card payment, transmit order to warehouse for packing and shipping. It is the total calculation of time it takes to process all these events from when we first receive an order until it actually leaves our warehouse for delivery that is identified as Order Processing time. With that said; On average we process orders within 24 to 48 hours (UPS Items). All Hawaii, Canada, Puerto Rico and Alaska residents are subject to additional shipping charges. Please contact our customer support department for more information on shipping costs or our customer support department will contact you within the next 24-72 hours after an order is placed.

Please note that this is a Curbside Delivery only. The shipping carrier will contact you when your shipment has arrived at the delivery terminal to schedule a delivery day and time. Also note that you must inspect the external packaging for damage prior to signing for it, this includes unusual creases in the box, holes, torn packaging, etc. If any damage is discovered please note it on the delivery receipt and contact us.

We offer FREE shipping to all lower 48 states on accessories including: faucets, showers, shower accessories, drains, kitchen faucets, bathtub faucets, flanges and qualify for free shipping with a minimum purchase of $100 or more. Orders under $100 will incur an extra shipping & handling charge of $30. We do ship vanities & bathtubs but shipping rate varies & is usually $350 per skid to out of state customers.

Shipping Time:
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. Most orders are shipped within 24 to 48 hours (UPS Items) of receipt. No orders are processed or shipped on Saturdays, Sundays or Holidays. We don’t ship to APO, POB address & hotels. Most items are in stock with a few exceptions lead times vary depending on finishes. Most items have a 1-3 week lead time. Lead time should not exceed 12 weeks. In the event it exceeds 12 weeks, a full refund will be provided.

Shipment Tracking:
All of our items are shipped through our warehouse and distribution centers. Most large Items are shipped by Truck and tracking information may be emailed to you when available. If you have not received tracking information for your shipment within 5 business days, please email for the status of your order. Special order items may take up to two weeks for shipment.

Ship to Address:
You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being shipped into the state of NY. If you decide to ship your order to an address other than the billing address, we require you to call the customer service number on the back of your credit card after placing your order and instruct your issuing bank/institution to add your shipping address as an authorized “Alternate Shipping Address” on your credit card account. This will only add an extra shipping address to your credit card file. This will not change your billing address. It only takes a few minutes and it will help shorten any delays in verifying and processing your order. Our Credit card fraud protection system will automatically verify that alternate shipping addresses are authorized. Orders that have shipping addresses that are not authorized will not be processed for shipment! Hawaii, Alaska and Puerto Rico do have additional shipping charges.

Product Inspections:
We hope that your order arrives safely and that you are satisfied with your purchase. However, please remember that when the order arrives it is your responsibility to ensure that the product has not been damaged during shipping. Please follow the guidelines below for inspection of your package(s):

For items shipped via freight carrier:

Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property. Customer must call or email our customer service department within 24 hours of receipt to report any missing items or damage from the delivery.

Freight: All goods are shipped direct from our warehouse to customer or through our affiliate suppliers. A representative from the freight company will contact you by phone to arrange delivery, usually within a specific four-hour time period. Please be aware that freight (truck) deliveries are to the curbside only and an additional charge for inside delivery will be required. You will be required to provide assistance (helpers) to the driver to unload your order from the truck. If you are unable to do so, it may be necessary for the trucker to use a tailgate lift at an extra charge.

If a signature is requested DO NOT SIGN FOR YOUR ORDER UNTIL YOU HAVE PHYSICALLY INSPECTED IT. Also, advise your family members or any others who may be present when delivery is made NOT TO SIGN either. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully. Should you not have time to inspect it, please sign the receipt as ‘un-inspected’ instead of your signature. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, any later claim for un-noticed (“hidden”) damage must be filed by you with the freight company as we will have no recourse when the item is signed for. All shipments that are signed for are considered to be a final sale, if for any reason you are not happy with the delivery service provided by the delivery company please refuse delivery and contact us to resolve the issue.

For items shipped via FedEx:

If there is any damage, visible or not, you have 24 hours to contact us to report the damage. If you do not contact us within 24 hours, the merchandise becomes your property.

Again, please take the time to inspect your delivery and if there is any damage be sure to note it on the delivery ticket. If the damage is severe enough to render the product inoperable or unusable, please refuse the shipment and contact us immediately.

Missing Or Damaged Items:
Please check all contents upon delivery. Customer must call or email our customer service department within 24 hours of receiving to report any missing items or damage from the delivery. Any claims reported after the first 24 hours will be declined by our insurance company.